Welcome to Austa Care
Our carers speak YOUR LANGUAGES, Cantonese, Mandarin, English, Indonesian and Vietnamese. We provide a selection of flexible, tailored approach care packages to support you and your loved one to remain living at home.
Complaint and Feedback
We value your feedback and are committed to providing the highest quality of service. If you have any complaints or suggestions, please let us know. Your input helps us continuously improve and ensure that we meet your expectations. All feedback will be addressed promptly and confidentially..
Answers to your Top Questions
what is Home care package?
A Home Care Package provides government funds for your health and wellbeing based on assessed eligibility and needs.
what is CDC?
CDC, or Consumer Directed Care, empowers individuals receiving home care to make decisions aligning with their preferences and needs.
How long does it take to start in-home care services?
If urgent, services can start the next day; typically, they commence within 2-5 days to ensure suitable care.
Can you assist people living in supported accomodation?
Absolutely,We can step in during family vacations or short-term illnesses to offer extra care and assistance.
what can my carer do for me at home?
Carers support you at home with personal care, home tasks, companionship, outings, and respite as needed.
How do I arrange for a caregiver to come to my home?
An Austa Care Co-ordinator will meet with you, discuss your care needs, and match you with a carer. There is no obligation to this service. To book an appointment, simply phone Relief on 1800 961 882
How often can I get care?
Austa Care can offer carer support for at least one hour and up to 24 hours daily. You can book care as a one off or on an ongoing basis.
Case managemant and care payment responsibility?
Austa Care provides Case Management Services with qualified, experienced, and police-checked carers. We have nurses and offer information on government-funded packages. Call 1800 961 882 to discuss options.
What do I do if I have a complaint?
At Austa Care, we value all feedback and have internal and external avenues available to address complaints.
Proud Partners
Our partners are dedicated to providing compassionate support and tailored services, ensuring the well-being and comfort of our elderly clients. Through collaboration, we strive to create a nurturing environment where dignity and quality of life are paramount.
